FAQ Gmail tracker Geotrack
GeoTrack for gmail

FAQ

GeoTrack Gmail Tracker



Is it free?

Yes! Geotrack is FREE for LIFE for all users with a few limited features. You can upgrade at any time to one of our inexpensive and unlimited plans.

Does GeoTrack work with G Suite (Google Apps)?

Yes, we support both classic Gmail accounts and G Suite (Google Apps) Mail and hosted domains.

How does it work?

Email tracking is accomplished using standard web tracking devices known as cookies and web beacons. When an email message is sent, our system embed a tiny, invisible tracking image (a single-pixel gif, sometimes called a web beacon) within the content of the message. When the recipient opens the message, the tracking image is referenced. When they click a link, another tracking code is activated. In each case a separate tracking event is recorded by our system.

Getting started

Just install our Chrome extension, and follow those steps:

Does it work 100% of the time?

Our email tracking system is generally reliable, but, due to the nature of the technology, email tracking cannot be considered an absolutely accurate indicator that a message was opened or read by the recipient. For example, if an email client doesn't open images included in an email, the tracking will fail. However, link tracking still works in that case and we will be able to record a view and a clicked link.

Can you see my emails?

Absolutely NOT! Emails message headers are collected for messages you choose to track or schedule, but message bodies are NEVER collected and/or stored.

Do you have my Gmail password?

No, we don't have access to your Gmail password. You are authorizing us to access your account through Google's official and secure OAuth2 technology.

Is it secure?

Yes! Geotrack transmits message data using enterprise-grade encryption.

Can I track multiple recipients for one email?

Unfortunately, no. There are some technical limitations to what data we can even retrieve such as the email address of the recipient. If you need to know which recipient opened your email or clicked the links, you'll need to send individual emails.

How do I track a link?

If a link is included in your message, and tracking is activated, this link will be automatically tracked.

How do I see the results of my tracked messages?

We created a dashboard for you where you can see all your tracked messages.

Where can I setup default email tracking behavior and notifications?

You can setup your preferences in the "Settings" menu of your dashboard.

I know my email was read, but GeoTrack says it is not.

Some email clients and/or smartphones might block the images in emails by default, which disables the tracking. Hopefully, in the great majorities of cases, the images are displayed by default and GeoTrack works normally.

Where can I see my scheduled messages?

Your scheduled messages are stored in Gmail's Draft label (folder).

Can I reschedule a pending message?

Yes! Locate your message in the Draft label (folder), open it and simply reschedule it using the "Schedule" button.

How do I know that my scheduled message has been delivered?

Once the message is delivered,it will leave the Draft label (folder) and appear in the Sent Mail folder inside Gmail. If you see the message in Sent Mail, you can be certain your message has been sent.

What is the "Snooze" feature?

This is a great feature to empty your inbox but also to be reminded of any email you would like to read later. Discover how to snooze an email.

How can I uninstall GeoTrack?

To remove the extension, click right on the GeoTrack's icon in your browser then "Remove from Chrome..." and confirm the deletion. You can also remove the access to your Google account on this page. After deletion, you will have to reload Gmail.

How can I buy your service?

Just sign up for a free trial and within your trial account you can upgrade it at any time. You can pay by credit/debit card online or Paypal.

How long are your contracts?

Plans are month-to-month, 6 months or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). Contact us for details.

What discounts are available?

We offer huge discounted prices for our annual and 6-months plans. The prices shown on this page reflect those discounts.

Sometimes, I receive the message "No accurate geodata found"

You receive this message if an email has been opened in Gmail (desktop or mobile). Google generally uses a proxy server to open all images contained in emails. In that case, we receive Google's servers geolocation instead of the recipient's one. Therefore, in order to avoid any confusion, we don't display a map in both Gmail and your dashboard. In this specific case, try to include links in your emails: if they are clicked, we will be able to provide you the recipient's geolocation, even for Gmail's users.