FAQ Gmail tracker Geotrack
Everything You Need to Know

Email Tracking & Geolocation FAQ

Software for Gmail

Is it free?

Yes! Geotrack is FREE for LIFE for all users with a few limited features. You can upgrade at any time to one of our inexpensive and unlimited plans.

Does GeoTrack work with G Suite (Google Apps)?

Yes, we support both classic Gmail accounts and G Suite (Google Apps) Mail and hosted domains.

How does it work?

Email tracking is accomplished using standard web tracking devices known as cookies and web beacons. When an email message is sent, our system embeds a tiny, invisible tracking image (a single-pixel gif, sometimes called a web beacon) within the content of the message. When the recipient opens the message, the tracking image is referenced. When they click a link, another tracking code is activated. In each case, a separate tracking event is recorded by our system. See also our specific pages explaining what is email tracking and its benefits.

Getting started

  • 1. Install our Chrome extension
  • 2. Once GeoTrack is installed, open Gmail (in Chrome, with GeoTrack installed and activated)
  • 3. Send us a tracked blank email to test@geotrack.email with for example "Hello from (your country)" as subject
  • 4. That's it! Your email will be automatically opened, and you will receive a read notification and our geolocation

You can also watch this explainer video.

Does it work 100% of the time?

Our email tracking system is generally reliable, but, due to the nature of the technology, email tracking cannot be considered an absolutely accurate indicator that a message was opened or read by the recipient. For example, if an email client doesn't open the images included in an email, the tracking will fail. However, link tracking still works in that case and we will be able to record a view and a clicked link.

Can you see my emails?

Absolutely NOT! Email message headers are collected for messages you choose to track or schedule, but message bodies are NEVER collected and/or stored.

Do you have my Gmail password?

No, we don't have access to your Gmail password. You are authorizing us to access your account through Google's official and secure OAuth2 technology.

Is it secure?

Yes! Geotrack transmits message data using enterprise-grade encryption.

Can I track multiple recipients for one email?

Unfortunately, no. There are some technical limitations to what data we can even retrieve such as the email address of the recipient. If you need to know which recipient opened your email or clicked the links, you'll need to send individual emails.

How do I track a link?

If a link is included in your message, and tracking is activated, this link will be automatically tracked.

How do I see the results of my tracked messages?

We created a dashboard for you where you can see all your tracked messages.

Where can I set up default email tracking behavior and notifications?

You can set up your preferences in the "Settings" menu of your dashboard.

I know my email was read, but GeoTrack says it is not.

Some email clients and/or smartphones might block the images in emails by default, which disables tracking. Hopefully, in the great majority of cases, the images are displayed by default and GeoTrack works normally.

How can I uninstall GeoTrack?

To remove the extension, click right on the GeoTrack's icon in your browser then "Remove from Chrome..." and confirm the deletion. You can also remove access to your Google account on this page. After deletion, you will have to reload Gmail.

How can I buy your service?

Just sign up for a free trial and within your trial account, you can upgrade it at any time. You can pay by credit/debit card online or through Paypal.

How long are your contracts?

Plans are month-to-month, 6 months, or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellations or downgrades). Contact us for details.

What discounts are available?

We offer huge discounted prices for our annual and 6-months plans. The prices shown on this page reflect those discounts.

Sometimes, I receive the message "No accurate geodata found"

Google uses proxy servers to protect Gmail users' privacy. You receive this message if an email has been opened in Gmail (desktop or mobile) and a proxy server has been used to open all images contained in emails. In that case, we receive Google's servers' geolocation instead of the recipient's one. Therefore, to avoid any confusion, we don't display a map in both Gmail and your dashboard.

Please note this is not a GeoTrack issue (your emails are still tracked and you will always receive notifications if your emails are opened) but the way Google protects its users' privacy.

In this specific case, you still see if your email has been opened or not, but you don't receive the recipient's geolocation. The solution is simple, try to include links in your emails: if they are clicked, we will be able to provide you with the recipient's geolocation, even for Gmail users.

You may also be interested in:

What is email tracking?
Benefits email tracking
What is IP geolocation?

Email Tracking with Integrity

Every improvement we make to GeoTrack is 100% funded by subscriptions from users like you.

We don't sell user data, we don't have ads, we don't rely on outside investors.

We believe this is a more honest way to conduct business.